We are selling up to 6 months in advance, including the current month, and reservations start on the 1st of every month. Please note that the time to start selling is not decided.

Example: Reservations for June 2022 will begin on January 1, 2022.

Due to the small number of rooms that can be used by 3 people, it may not be possible to make reservations online. We apologize for the inconvenience, but please contact the hotel using the inquiry form.

In some cases, it may be sorted into the spam folder, or it may not be possible to receive it in your email settings.

You can change the date of your reservation from My Page on the official reservation site. We are very sorry, but some plans cannot be accepted, so please contact the hotel from the inquiry form.

Only reservations made through the official website can be confirmed. If you made a reservation from another site such as Rakuten Travel or Jalan, please contact the site where you made the reservation.

We are sorry, but not all hotels accept waitlists.

We apologize for the inconvenience, but please contact the hotel using the inquiry form.

Please contact the store directly by phone.

Please note that the check-in time is from 15:00 to 24:00, and your reservation will be canceled after 24:00.
Also, the check-out time is 10:00.
*C/O times are different for some hotels.
*Please call the hotel if you will be significantly late for the arrival time you filled in at the time of booking.

At Premier Tokyo Station Yaesu Central Exit, check-in is possible until 25:00.
Inquiry number TEL: 03-3241-9000

We kindly ask that you refrain from using this service as it will burden the line and cause inconvenience to other customers.
In addition, the police may request an investigation regarding the use of file exchanges that violate copyrights, laws, etc.

10 rooms or more will be treated as a group.

Regarding the cancellation policy for group reservations,Accommodation agreementas well asPenalty (cancellation fee) tablePlease confirm.

From 0 to 6 years old before entering elementary school.
The same applies to children from overseas.

Please contact the front desk of the hotel where you made the reservation.
Please contact the store directly.

Even if you stay consecutive nights, we do not accept shortened cleaning time or specified time.
We apologize for not being able to meet your request, but we appreciate your understanding.

If you do not need cleaning, please put a magnet that does not require cleaning on the door or contact the front desk in advance.

In case of emergency, you can contact the front desk from the intercom next to the elevator.
In addition, you can consult with the call center by telephone at night.

We are very sorry, but it is not possible to use it in a non-smoking room. Please use it in the designated smoking area.

If you make a reservation for consecutive nights under different plans, we may ask you to change rooms during your consecutive nights, depending on the plan. In addition, since it will change depending on the reservation status, we will inform you at the front desk on the day of your stay.

I'm sorry. We do not have it at the hotel, so please prepare it yourself.

Pajamas or yukata are available at all hotels. However, the size is only free size, and there is no preparation for children.

According to the laws and ordinances stipulated by the Ministry of Health, Labor and Welfare, we require a copy of the passport for foreign guests who do not have an address in Japan. Even if the person who made the reservation has an address in Japan and the accompanying person is a foreigner who does not have an address in Japan, we will be able to provide a copy. We appreciate your understanding and cooperation.

If you return before 24:00 on the day you check out, you can leave it at the front desk. Please let us know if you have any valuables.

VISA, JCB, AMEX, UC, MasterCard, Diners are available.

For the cancellation policy, please check the accommodation agreement and penalty (cancellation fee) table.

Please contact us from "Forgot password" on the login page of the official reservation site.
for PC　for mobile

It is no longer possible to log in with a phone number, which is the conventional login method, and a short password consisting of only numbers and alphabets.
Regarding the settings for logging in, please follow the steps below.

① Log in with your phone number and password from the link at the bottom of the login screen.
(2) Enter the login email address from the setting screen and change it to one that meets the password conditions (6 to 12 digits of alphanumeric characters mixed).

Please also select to agree to the terms of use for the point system.
[Click here for details]

We ask that you register a password with a string of at least 6 and up to 12 characters that includes both alphabets and numbers.

In some cases, it may be sorted into the spam folder, or it may not be possible to receive it in your email settings.

Yes, it is possible. Please enter the name of the person who will be staying at the time of reservation.

Membership registration is free for both initial registration and use. You can make a reservation from the official website and get cash back using the points you earn when you stay. [Click here for details]

It may occur by repeating the back operation of the browser. Please use the link button on the page. If the message appears, please delete the temporary Internet files and restart the computer, as it may improve the situation.

Please check the recommended environment from each download page to see if your smartphone can run the application.
・After uninstalling the app, reinstall it
・Restart the smartphone
It may be resolved by doing the above.

Not available at some hotels.

We accept VISA, JCB, MasterCard, Diners and AMERICAN EXPRESS.

■ Until the day before your stay
Please cancel from the JTB Book&Pay website.
*You will need the "login ID" and "phone number (entered at the time of reservation)" described in the JTB Book&Pay payment completion email.
*For login ID inquiries, please contact the store where you made the reservation. Inquiries cannot be made at the Customer Service Office.

■ On the day of your stay
Same-day cancellations will incur a prescribed cancellation fee.
Please contact the hotel as it cannot be done online.

※Note
For plans that have a separate cancellation policy, such as the "advance credit card payment plan", that policy will take precedence. Please check the plan details.

Advance credit card payment will be completed at the time of reservation.
Depending on the timing of the cancellation, it may be withdrawn once and refunded later by the card company.
Thank you for your understanding.

If you have any questions about payment details, you can contact the staff from the JTB Book&Pay website.

* "Login ID" and "phone number (input at the time of reservation)" are required.

Please go to the JTB Book&Pay website to get a receipt for advance credit card payment.
* "Login ID" and "phone number (input at the time of reservation)" are required.

It cannot be issued at the hotel front desk.

Yes. Please enter the name of the guest staying at the time of reservation.

I would like to change the payment method to "pay locally".Is it possible? I'm sorry. The payment method cannot be changed after advance credit card payment has been made.
We apologize for the inconvenience, but please cancel your reservation once and make a reservation with "payment on site".

*There is also a plan called "advance credit card payment only". Please be careful.

I'm sorry. It is not possible to change the schedule or extend or reduce the number of nights after advance credit card payment has been made.
We apologize for the inconvenience, but please cancel your reservation and make a reservation again.