SUPER HOTEL
Ueno Okachimachi

SUPER HOTEL Ueno Okachimachi

It has recently been confirmed that a message directing to a phishing site (*) was sent to some customers who made reservations at Super Hotel Ueno Okachimachi via Booking.com. Please note that Booking.com does not ask for credit card information or request payment via email or chat with customers who have made a reservation.

*A "phishing site" is a fake website that disguises itself as a real website in order to steal personal or financial information using fraudulent methods.

1. Background and report on the incident
On September 30, 2023, we received an inquiry from a customer who made a reservation on Booking.com, and as a result of our inquiry and investigation, we discovered that the management system had been compromised by a malicious person. We have found that your account has been accessed.
In response to this, our company immediately changed the login password to the management system and stopped accepting new accommodation reservations via Booking.com, but the information was not saved in the management system. We cannot deny the possibility that your personal information may have been viewed by a third party.
Additionally, a message with a URL link directing to a phishing site was sent to some customers who had booked accommodation through Booking.com using the management system's chat function. Confirmed.
If you receive such a message, please refrain from accessing the attached URL link.
Please note that we have not confirmed any leakage of personal information of customers who made reservations through accommodation reservation information management systems other than Booking.com.

2． Customer response
Customers who fall under the above categories are constantly contacted to alert them to prevent access to phishing sites.

3． Future response and measures to prevent recurrence
We will take every possible measure to prevent recurrence by implementing necessary measures such as replacing PCs and educating employees while coordinating with related organizations.


We deeply apologize for the inconvenience and concern we have caused our customers.